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Booking Terms & Conditions

CRUISE RATES

1. Rates are per person in INR (Indian Rupee) based on two persons sharing a cabin.
2. Rates are based on known costs (including Fuel Costs and Governmental Taxes/fees) as in June13.
3. The rates are guaranteed within the validity of the same but the company reserves the right to apply a surcharge (up to 30 days before the departure) in the sole case of an increase in Governmental Tax/Fees and/or Fuel Costs. Such surcharge is applicable to any bookings where the full balance has not been paid yet.

LAND TOUR RATES

All rates are in INR (Indian Rupee) and are subject to change without prior notice.

CHILDREN POLICY

- Up to 2 years: Complimentary in the parent/guardian’s cabin.
- 3 to12 Years: if the child stays in the bed with one of the parents/guardians 40% of the twin-sharing rate. If the child stays alone in Single Room 75% of the Single Use Rate (subject to availability)

ON BOARD GUIDE POLICY

We normally provide an English / German Speaking Guide. An additional non-English speaking guide is provided if more than 18 persons are booked by parties speaking the same language (Subject to availability).

RESERVATION POLICIES & PAYMENT TERMS (not applicable for charters)

ENQUIRES / RESERVATION

Heritage River Cruises Pvt. Ltd. / Rv Bengal Ganga
Sector B - Pocket 9 / Flat No 9123,
Third Floor, Vasant Apartments, LIG Flats, Masoodpur,
Vasant Kunj – 110070, New Delhi
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. / This e-mail address is being protected from spambots. You need JavaScript enabled to view it. / This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

BOOKING PROCEDURES

BOOKING
We require your booking request confirmation by e-mail

INVOICE
After receiving your booking, we will send you a Confirmation Invoice.
Payment can be remitted by Bank Transfer or Cheque

RECONFIRMATION
We kindly request you to send us a reconfirmation/acceptance e-mail within 3 working days of the invoice issuing date mentioning the passenger names, passport/visa details, dates of birth, arrival/departure flight details.

DEPOSIT
To secure the reservation, 20% non refundable deposit is required upon reconfirmation.
If the booking is made less than 61 days prior to the departure date then 100% deposit is required to secure the reservation.

If payment is not received within the stated option deadline the cabins will be auto released.

CANCELLATION TERMS
The cancellation notice must be received e-mail. It will be effective on the date of receipt. Cancellation charges, per person, are based upon the date of cancellation:

•    Up to 91 days prior to departure: the 20% non-refundable Deposit will be forfeited.
•    From 90-61: 30% of Cruise Price
•    From 60-31: 50% of Cruise Price
•    From 30 days to 00 Days 100% of Cruise Price

DEPARTURE DATE CHANGE / REVISION
•    Up to 91 days prior to departure all type of changes are subject to US$30 charge per change
•    From 90 days prior to departure any departure date changes is subject to a Cancellation Fee as stated above.

PAYMENT TERMS
Full Payment or Final Balance MUST be received via Bank Transfer or Cheques within 30 days prior to the departure date unless otherwise agreed; payment failure may be treated as a cancellation and the cancellation charges will apply.

ADDITIONAL TERMS

MINIMUM OCCUPANCY
For All departures should the occupancy be less than 10 passengers the Company reserves the right to cancel the cruise up to 60 days prior the departure date. A confirmation notice in writing will be re¬leased by the company to all booked clients and/or their agents within the deadline. In case of can¬cellation an alternative cruise will be offered and if not acceptable all down payments will be imme¬diately refunded.

OPERATING VESSEL
Heritage River Cruises Pvt. Ltd. reserves the right at its sole option and discretion, without any liability for damages or refund, of any kind to arrange for substantially equivalent transportation by another ves¬sel, whether belonging to the Company or not.

LAND TOURS

LIABILITY
Land Tours are operated by third parties. Heritage Cruises acts as coordinator, supervisor and agent only and is therefore not responsible for any loss, injury or damage sustained by the tourists, including those occurring outside the touring programs.

CANCELLATIONS
For cancellation of confirmed reservations, a fee according to the case incurred will be charged. Most hotels have a cancellation deadline of 45 day notice for groups and 14 days for individual travelers.

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